Patient Portal

MyChart Information

MyChart helps you manage your healthcare, with online convenience. With your single MyChart Username and Password, you can:

  • Schedule and cancel appointments with primary care physicians in Family Medicine, Internal Medicine, Pediatrics
    and Internal Medicine/Pediatrics
  • Make appointment requests for all specialties
  • Access health information such as active health issues, health history, medications and allergies
  • Access mammography results
  • Send a message to your doctor's office
  • View your CHI St. Alexius Health bill 
  • Access features from your mobile device (see drop down below)
  • Download the MyChart brochure here

Not Yet a Member of MyChart?
To become a member:

  • Click to register online
  • Have a question? FAQ's might help, (see drop down below).

We will send a MyChart activation code via email. When you have received your activation code, click here to enter it. For comments or questions, please contact us about MyChart. Prescription refill at Community Pharmacy or Mandan Pharmacy

Please do not use MyChart for urgent medical matters. Instead, contact your provider directly or, in the case of emergency, call 911. View the complete list of CHI St. Alexius Health medical provider.

If you need immediate questions answered call toll free 844.528.8383 

MyChart


Forgot MyChart Username?

 
 

 

Setting up your MyChart account is as easy as requesting an activation code. There are 3 ways to get your activation code:

We will send a MyChart activation code via email. When you have received your activation code, enter it at on the MyCart login page. If you need immediate questions answered call toll free (844) 528-8383.

If you need immediate questions answered call toll free (844) 528-8383.

Enrollment Questions
Your Medical Record
MyChart For My Family
After I Have Enrolled
Technical Questions

 


What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Appointment requests for all specialties
  • Real-time appointment scheduling with a primary care physician
  • Prescription refill requests
  • Mammogram Results
  • Access your personal and family's medical records
  • Message your physician's office
  • View lab results
  • View your CHI Health Alegent Creighton Clinic Bill
  • View your CHI St. Alexius Health Bill

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at MyChart@primecare.org with any questions.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 5 business days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

To request a new activation code on MyChart, select the Sign Up Now button on the homepage and then select the Contact us to Register button. After verifying your information, our staff will send a new code via email or U.S. Postal Mail.

To request a new activation code on MyChart, select the Sign Up Now button on the homepage and then select the Contact us to Register button. After verifying your information, our staff will send a new code via email or U.S. Postal Mail.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Once logged into MyChart, select the My Account from the navagation menu on the left side of the screen and choose the correct option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@primecare.org.

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Haiku is designed for use with the Apple iPhone® or iPod touch®, as well as with Android smartphones. It focuses on a physician’s workflow and on assessing the patient. The physician can do all of these activities whether he is in the clinic, in the hospital, or on call. Haiku provides several review-oriented features as well as the ability to record dictations, update patient demographic photos, read and act on In Basket messages, and electronically prescribe medications.

Canto is a handheld application designed for use with the Apple iPad® that focuses on a physician’s review workflows. Features are based around assessing the patient. Canto provides several review-oriented features along with the ability to record dictations, update patient demographic photos, capture clinical images, and act on In Basket messages.
Google Apple Store

Instructions for getting Haiku and Canto for your Mobile Devices

  1. Go to Apple App Store or Google Play Store and download the application for Haiku and/or Canto. (Canto is not available from Google Play.)
  2. Click the appropriate Application link, Haiku or Canto. (Note these links can only be opened from a mobile device.)
  3. Once this is complete, open the application and login the same as you would on your desktop Epic Application.
CHI St. Alexius Health Configuration CHI St. Alexius Health Configuration
Haiku Canto
 
If you need immediate questions answered call toll free (844) 528-8383.