Patient Family Advisory Council

Patient Family Advisory Council

At CHI St. Alexius Health, we want our patients and families to have a nurturing and ideal care experience. To grow and improve our approaches to care, we have developed a Patient Family Advisory Council (PFAC).

The council is designed to support creative approaches for patient and family involvement, communication, and choices throughout the hospital experience. CHI St. Alexius Health’s Patient Family Advisory Council will consist of patients or family members and employees. We ask members to commit to five meetings. Each meeting is approximately 1.5 hours.

Purpose
The Patient Family Advisory Council will implement a community partnership model for the purpose of increasing patient and family satisfaction and safety.

Goal
The members of our Patient Family Advisory Council are committed to advancing patient- and family-centered care at CHI St. Alexius Health and work together to resolve challenges with the aim of improving and enhancing the care.

Partnering With You
CHI St. Alexius Health’s PFAC strives to ensure that CHI St. Alexius Health delivers high-quality patient- and family-centered care. The council was created with the recognition that patients and families are an essential resource to CHI St. Alexius Health. Partnering with patients and families, CHI St. Alexius Health will enhance processes, procedures and care delivery.

We are excited to bring this council together to better serve our patients, families and community. If you are interested in serving on the Council, please complete the enclosed application and return it in the envelope we have provided.

Become a PFAC Member
A PFAC member is someone who helps improve the quality of the treatment experience for patients of CHI St. Alexius Health.

What do PFAC members do?

  • Talk about your experience health care experiences with doctors, staff, and other patients.
  • Participate in discussion groups and tell us what it’s like to be a patient and how we can help improve the care we provide.
  • Review or help create patient education materials by giving us a patient perspective which allows the information to be understood easier by all patients and family members.
  • Partner with the community about resources that could be offered in the community which would support our patients.
  • If you or your family member have received treatment for a condition, you could help to bridge the gap between how patients experience treatment and how their physicians perceive the care they are providing.
For more information about becoming a PFAC member, contact:

Bismarck Medical Center
Sue Leno
P 701.530.7734
smleno@primecare.org

Mandan Medical Plaza
Sue Elder
P 701.530.3728
skelder@primecare.org

Minot Medical Plaza
Brittany Larson
P 701.857.8071
belarson@primecare.org