CHI St. Alexius Health brings health care providers to you when you need them most
Imagine not feeling well and wondering if it’s the flu, allergies or the new Coronavirus, COVID-19. What do you do? Consider calling or virtually meeting with a physician or provider who can help you from the comfort of your living room.
CHI St. Alexius Health announced the launch of Virtual Care Anywhere, which is an urgent care service delivered by phone or computer.
- Download the Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 855.356.8053.
- Request an appointment and a virtual care provider will contact the patient once they are available - typically within 15-30 minutes, although high demand may result in longer wait times.
- The service is on-demand and does not accept appointments.
Anyone experiencing severe symptoms of a respiratory illness, such as a high fever or difficulty breathing, should call 911 or visit your nearest care site. CHI St. Alexius Health encourages people to call their medical facility in advance to notify the care team of any COVID-19 symptoms before visiting in person.
1. How does a virtual urgent care visit with Virtual Care Anywhere work?
Virtual urgent care is available to everyone in our community. To see a virtual urgent care provider, visit www.franciscanvirtualcare.org, download the Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 855.356.8053. You can meet with one of our providers via phone or video chat. You can request video chat through the mobile app, or via the website or toll-free number. For a video chat, once you request a virtual health visit, the provider will "meet" you in the virtual exam room once they are ready for you. If the provider misses you, they will attempt to contact you via the backup phone number you provide.
2. What is the cost of a virtual urgent care visit?
Symptoms include low-grade fever, cough or respiratory problems. At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for a virtual visit, you will not be charged for the visit.
3. Who is eligible for a virtual urgent care visit?
Virtual health visits will be for anyone experiencing COVID-19 symptoms. Symptoms can include low-grade fever, cough, or shortness of breath.
4. Will insurance cover my visit?
Most insurance plans do not cover virtual health services at this time. If your insurance plan does cover the visit, you can submit your bill as a claim for reimbursement. Additionally, virtual health visits are a qualified medical expense and you can typically use your HSA or FSA account to pay for it.
5. Who should seek a virtual urgent care visit?
Virtual health can be a good option for anyone who would like to visit with a doctor from the comfort and safety of their home or workplace. As the new coronavirus creates more demand at local health care facilities, we are encouraging all patients to consider a virtual visit as an alternative to going to the doctor’s office. If you believe you may be experiencing symptoms of COVID-19, a virtual urgent care visit is a chance to speak with a medical professional before going to a physical care location. Anyone experiencing mild symptoms of COVID-19 is eligible for a virtual health visit.
6. Can I make an appointment for a virtual urgent care visit?
Virtual Care Anywhere is on-demand - there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider.
7. Why are people encouraged to use virtual urgent care as an option?
A virtual health visit can be a fast and easy way to visit with a doctor. With the spread of coronavirus in our communities, using virtual health visits can also help people get medical advice without needing to visit a physical care location, and reduce demand at local health care facilities.
8. Can I only receive one free visit? What if I need a follow up visit?
If you have had a virtual visit and are still not feeling well, our virtual providers are happy to conduct a follow-up visit with you. If you are seen within 48 hours with the same chief complaint, you will not be charged for a new visit. If you are calling back outside of 48 hours or about a new chief complaint or condition, then you will be charged for your visit.
9. How long will the wait time be?
Typically, you can connect with a health care provider in 30 minutes. Please note that because of high demand right now, wait times may be higher - but virtual urgent care is still likely to be a faster and safer option than going to the doctor’s office.
10. Will the virtual urgent care provider be able to diagnose me with COVID-19 and/or get me tested?
AmWell is using a clinical guideline to help assess risk of the patient based on CDC criteria. There is a physician infection control officer available to the doctors in the group 24x7 for questions and escalations. While a diagnosis of COVID-19 at this point cannot be confirmed via virtual/remote care, care teams can screen patients, assign risk, answer questions, and recommend the next steps a patient should take, including healing at home in low risk cases and white glove referral to hospital care for highest risk patients.
11. Will my primary care provider receive my visit record?
After every virtual visit, the Virtual Care Anywhere provider will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes which you can choose to share with your primary care provider at the close of the visit. This visit summary is accessible at any time from your Virtual Care account page.